When you need to hire a drain cleaning contractor, how do you know who to trust? Drain problems can quickly turn into plumbing emergencies if left unaddressed. You want confident professionals who can tackle any clogged pipe or backed-up sewer line. As you evaluate drain cleaning contractors, look for these four essential details so you end up with the best service.

1. Experience and Reputation

An extensive background in unclogging all types of drain systems using varied methods is vital. Ask potential contractors how long they've been in business and assess their reputation with past customers. Experienced drain cleaners have seen it all and can adeptly address any slow-flowing or backed-up drain. They have many glowing references and reviews confirming their quality of service.

2. A Wide Range of Services

All drain cleaners offer basic drain snaking to remove clogs. However, the best contractors provide extensive offerings dealing with the whole drainage system. That includes camera pipe inspections, pipe relining, catch basin services, pipe tracing, and more. According to IBISWorld, in 2022, the market size of the septic, drain, and sewer cleaning services industry, measured by revenue, was $5 billion. Full-service drain experts can handle everything from simple sinks to complex sewer systems.

3. Excellent Customer Service

You want drain cleaners who make customer service a clear priority in all aspects of their business. They should be easy to contact, schedule appointments conveniently, arrive on time, explain your options, address questions, and keep you informed throughout a job. Solid customer care demonstrates a drain cleaning contractor's focus on providing an excellent client experience along with quality technical work.

4. Safety-Centered Practices

Drain cleaning involves tough, messy work in tight spaces, making safety extra important. Ask contractors about their safety philosophies, procedures, training, and performance tracking records. Reputable companies instill a culture of safety. They thoroughly train technicians on proper protocols and have excellent compliance standards following them. Few past violations and incidents confirm a strong, consistent commitment to safety.

When picking drain cleaners, go beyond licenses and training. Also, consider experience, services, customer care, and safety. Contractors with excellence across all those measures offer reliable, highly skilled service for any vexing drain cleaning project. If you are looking to hire drain cleaning contractors, reach out to our team at New England Drain Service today to get a free estimate.